Refund policy
Because all THROB merch is produced specifically for each order, we cannot accept cancellations, refunds or size changes once the pre-order window closes.
Please check our size guides carefully before placing your order.
Returns & Exchanges
As all THROB merchandise is made to order, we do not offer returns, refunds or exchanges for:
- Change of mind
- Incorrect size selection
- Accidental purchases
Please review sizing information before ordering.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your order confirmation
- A description of the issue
- Clear photos of the item and/or damage
We will assess the issue and arrange a replacement, repair or refund where required under Australian Consumer Law.
Our goods come with guarantees under the Australian Consumer Law. You are entitled to a repair, replacement or refund where goods are faulty, not of acceptable quality, or do not match their description.These rights cannot be excluded.