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How do pre-orders work and when will my item arrive?

All THROB merch is released through limited pre-orders. This means items are produced after the order window closes, allowing us to create small-batch releases while reducing excess waste.

Each item is made specifically for this release through our selected printing and embroidery partners.

  • Pre-orders close: 22 August
  • Production: 2–3 weeks
  • Estimated dispatch: Mid-September
  • Event collection: September date to be confirmed soon

Please note that these dates are estimates and may vary slightly depending on production timelines.

Do I get anything with my merch purchase?

Yes. Every THROB merch purchase includes access to exclusive discounted THROB event tickets. Eligible customers will receive details on how to access their early ticket discount in August. Check your emails.

Can I collect my order in person?

Yes! You can select to collect at the next Throb at checkout. As you know, Throb is always held at a private location, so you will get the address when you buy your ticket. 

Please bring your order confirmation, a valid ID and collect your merch from the door.

How much does shipping cost?

We ship Australia-wide using Australia Post Standard delivery.

Standard Shipping: $11 AUD

Free shipping over orders that are $150.

Once your order has been dispatched, delivery will takes 2–8 business days depending on your location.

How do I track my order?

Once your pre-order has been completed, packed and shipped, you will receive a tracking link via email. You can track your parcel through the Australia Post website or the MyPost app.

What happens if my package is lost or sent to the wrong address?

Please carefully check your shipping details before completing your order. If you notice an error with your address after ordering, contact us as soon as possible before the pre-order window closes. THROB cannot be responsible for parcels lost due to incorrect delivery information provided by the customer.

Can I cancel or change my pre-order?

Because all THROB merch is produced specifically for each order, we cannot accept cancellations, refunds or size changes once the pre-order window closes. Please check our size guides carefully before placing your order.

Returns & Exchanges

As all THROB merchandise is made to order, we do not offer returns, refunds or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Accidental purchases

Please review sizing information before ordering.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 7 days of delivery at hello@throbevents.com

Please include:

  • Your order confirmation
  • A description of the issue
  • Clear photos of the item and/or damage

We will assess the issue and arrange a replacement, repair or refund where required under Australian Consumer Law. Our goods come with guarantees under the Australian Consumer Law. You are entitled to a repair, replacement or refund where goods are faulty, not of acceptable quality, or do not match their description.These rights cannot be excluded.