Frequently asked questions
How do pre-orders work and when will my item arrive?
All THROB merch is released through limited pre-orders. This means items are produced after the order window closes, allowing us to create small-batch releases while reducing excess waste. We currently have only a few items left from our last batch. We announce when we will be doing our runs on our instagram and via email.
Are any purchases final sale?
We are unable to accept returns. Because all THROB merch is produced specifically for each order, we cannot accept cancellations, refunds or size changes once the pre-order window closes. Please check our size guides carefully before placing your order.
Do I get anything with my merch purchase?
Yes. Every THROB merch purchase includes access to exclusive discounted THROB event tickets. Eligible customers will receive details on how to access their early ticket discount in August. Check your emails.
How much does shipping cost?
We ship Australia-wide using Australia Post Standard delivery.
Standard Shipping: $15 AUD
Free shipping over orders that are $150.
Once your order has been dispatched, delivery will takes 2–8 business days depending on your location.
How can I track my delivery?
Once your pre-order has been completed, packed and shipped, you will receive a tracking link via email. You can track your parcel through the Australia Post website or the MyPost app.
Faulty or Incorrect items
If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 7 days of delivery at hello@throbevents.com
Please include:
- Your order confirmation
- A description of the issue
- Clear photos of the item and/or damage
We will assess the issue and arrange a replacement, repair or refund where required under Australian Consumer Law. Our goods come with guarantees under the Australian Consumer Law. You are entitled to a repair, replacement or refund where goods are faulty, not of acceptable quality, or do not match their description. These rights cannot be excluded.
